Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked" free-returns policy which allows you to return delivered items to us for any reason up to 7 days after the delivery of your Order, free of charge.
In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 7 days of Order receipt with the following conditions:
- Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents).
- Items must be in their original packaging/box/dustcover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.
- The return must be accompanied by the original Order confirmation.
Choose the order which you wish to return and select the items to be returned. Follow the return process wizard and our executives will contact within 48 hours.
Refunds will only be processed after completing the Return Process and the item/s returned have been approved. After approval, we will issue a refund of the full-face value of undamaged items duly returned Your refund will be processed via the following methods:
- Credit Card payments are refunded back to the card used in the purchase within 14-21 working days.
- Cash on Delivery payments are refunded to karji store online wallet credit.
Item Return Policies
Damaged Goods and Incorrectly-Fulfilled Orders
If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us using the Returns Process above. The item must be returned in the same condition you received it in within 7 days of receipt to qualify for a full refund. Replacements may be available depending on stock. If an item has a manufacturing defect, it may also benefit from a manufacturer’s defects warranty. If you believe your item is defective, please call us on our UAE toll-free number at +971 600500204
Please take care to preserve the condition of any product packaging as, for example, damaged Perfume boxes may prevent re-sale and may mean that we cannot give you a full refund. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.
We pride ourselves on the highest quality, luxury product at Karji Store. So, if your product is damaged or has a fault, we want to know about it. Please contact our customer care team from 10 AM – 6 PM on our support line number +971 600500204 or email firstname.lastname@example.org
We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.